1．  Flow

This illustrates how a typical tool build will proceed in eight steps from RFQ to tool delivery and beyond:

Step one: Getting to a quote
　　If you would like to submit a Request For Quotation, please send your part file, mould specifications and/or processing information and desired response date to the attention of our Quotation Department via one of the following methods:

1. EMAIL (ZIP can be used to compress large data files)

File Size up to 28 MB

2D File Format .dwg /.dxf /.pdf

3D File Format .igs /.prt /.step /.x_t

2. UPLOAD your file to our FTP Site. Please send an e-mail or call to notify us so that we can provide you with login instructions and details.

Email to henda@hengda.cc

Phone: +86 755 81773756

Fax: +86 755 81773750

3. Send samples, CD Disk or Hard copy drawings directly to us at the following address:

Marketing Department

Henda Industrial (HK) LTD.

50#, Western Industrial Park, Shayi Village, Shajing Town, BaoAn District, Shen Zhen, China

Thank you for the opportunity to offer a quotation. Please be assured that we will respond promptly.
Step two: The quote process
　　Once we understand your tooling needs thoroughly. We will prepare an RFQ .Typically, we can turn around quotes for one to five tool packages in three business days or less. More complex and larger multi-tool packages may require longer, but we will provide an estimate of the turnaround time to you up-front.

Step three: Your sourcing decision
　　We will present a quote to you in a straight-forward, complete and easy-to-read format. All terms and conditions are clearly stated. At this point, you will have the opportunity to discuss the quote with an Henda engineer, who can answer any technical or general questions you may have. Quotes are valid for thirty days. You should have everything you require to make a tool sourcing decision.

Step four: The design phase
　　Once we have received a purchase order from you, our engineer  will decide on the conceptual design approach for the tool. Then the tool designers will take over. The design phase will take anywhere from 7 to 10 business days, depending on the complexity and number of tools involved.  Also during this period, you will receive a Gantt chart from Henda illustrating important steps and milestones in the construction of your tools. Once the design has been completed, it will be reviewed and approved by our engineer. You will have the opportunity to review the design as well,  Once we have your written approval to proceed, the tool build will commence.  

Step five: The tool build
　　The tool build, for several tools of average complexity, will last approximately four to six weeks. More complex tools and larger packages will take longer; the exact timing will be clear to you from the Gantt charts and updates you will receive from Henda on a weekly basis. Hengda has the rapid tool making abilities, if you wish to expedite the tool build, we can regulate the making schedule to meet your requirements.

Step six: First shots and qualification
　　When the tool build is complete, first shots will be run. Please note that during the qualification runs for the tool, we will attempt to reproduce as closely as possible the conditions under which the tool will be run in production. Once parts are produced that meet your specifications, they will be air freighted to you anywhere in the world. Also at this time, if you require a more robust process to be used to qualify your tools, we will follow your requirements. All of our toolmakers are veterans with the application of statistical process control ( SPC ) techniques in tool qualification. When we have your written approval for the parts, we will prepare the tool for shipment.

Step seven: Tool delivery
　　Your tool will be prepared for shipment by either air or sea, according to your wishes. All of our toolmakers are experienced in the preparation of tools for shipment to ensure no damage in transit and no rust (a potential problem for tools improperly prepared for sea shipment). With your tool, you will also receive Final 2D and / or 3D files, final drawings, trial results, including first shots, process parameters used during trial runs, and a neatly organized disk containing all of the above. Electrodes are shipped to you  to support warranty, repair and revision work; if preferred.

Step eight: Follow-up service
　　A Henda representative will follow up with you after tool arrival to be sure that there are no issues. If issues do occur, we will address them. If there are problems with our tool, we will pay to have it shipped to our repair facility near you for rework. However, we are confident that Henda's business model will result in well built tools for you.